About

FAQ

• Where is the store based?

  Tokyo, Japan

• How long will it take to receive my order?

  Once shipped most domestic orders (Japan) take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Though they sometimes arrive earlier, please expect international shipping delivery times (US included) to vary between 2 and 12 weeks.

• Do you ship internationally?

  We accept orders from Japan, the US, the UK (excluding Northern Ireland), Australia, and many other global regions. However, due to the EU's December 2024 implementation of GSPR import regulations we sadly can no longer ship to EU countries.

  Storenvy does not allow us to block individual countries from placing ordering, so If we cannot ship to you country will see a disproportionately large shipping fee on your order which means we cannot ship to you. If you accidentally place an order (despite the huge fee) we will automatically cancel and refund your order.

  I am currently based in Tokyo, so please note that "domestic shipping" settings are in fact for Japan.

  Please be aware that customs fees may apply at the port of entry depending on your country and the monetary value of your purchase. This fee is not included in shipping and is the responsibility of the purchaser. Please check your country's parcel provider website for information on when to expect customs fees.

  ATTENTION USA CUSTOMERS:
  Changing tariff regulations mean your order from Japan may require a customs payment upon arrival. You are responsible for the payment of this fee. Please understand the percentage and payment method expected of you before ordering. Our parcels are sent through Japan Post, transferred to USPS. We cannot refund shipping fees if your package is returned due to non-compliance in paying customs fees or neglect to retrieve package.

  ATTENTION UK CUSTOMERS: starting in 2021, new laws for import customs fees have been put in place. You may be required to pay a fee on your incoming parcel from Japan, regardless of its monetary value. Please check your country's import fees before ordering from Japan.

• Do you accept orders placed outside of the US?

  We are based in Japan and currently accept orders from Japan, the US, the UK (excluding Northern Ireland), Australia, and many other global regions. However, due to the EU's December 2024 implementation of GSPR import regulations we sadly can no longer ship to EU countries. The USA may now require you to pay tariffs on your items upon arrival. Please understand what is required of you before placing an order.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.